Supervisor 

Job Type: Full-time

Pay: £12.71 – £13.31 per hour

Ready to take the next step in your hospitality career with a fast-growing company built on great food, specialty coffee, and unforgettable customer experiences?

Since 2016, The Steamhouse has built its reputation on bagels, espresso, and doughnuts — delivering incredible experiences every damn day. We’re now looking for a motivated and passionate Supervisor to help lead our team and support the day-to-day running of the store.

About the Role

As a Supervisor, you’ll support the Store Manager and Assistant Manager in leading shifts, motivating the team, and maintaining high operational standards across the business.

This Supervisor role is perfect for someone with strong leadership skills, a passion for hospitality, and the confidence to lead by example in a fast-paced environment. The ideal Supervisor thrives under pressure, communicates effectively, and creates a positive atmosphere for both customers and team members.

Why Join Us?

Career Growth

Be part of a rapidly growing hospitality business with genuine progression and development opportunities.

Supportive Team Culture

Join a collaborative environment where your ideas, leadership, and personality are valued.

Employee Benefits

• 20% staff discount across all Steamhouse venues
• Complimentary hot drinks during shifts
• Access to our employee wellbeing app, Wisdom
• Ongoing training and leadership development opportunities

Amazing Products

Work with premium coffee, fresh bakery products, and quality ingredients every day.

Key Responsibilities

Team Leadership & Development

• Support onboarding, training, and development of team members
• Create a positive and accountable team culture
• Lead by example in professionalism, customer service, and teamwork
• Support performance management and operational standards

Shift Leadership

• Run smooth and efficient shifts across front of house, coffee, and kitchen operations
• Ensure staffing levels and service standards are maintained
• Step into operational roles when needed during busy periods

Customer Experience

• Deliver exceptional customer service and create memorable experiences
• Support the team in building strong product knowledge and upselling confidently
• Handle customer issues professionally and efficiently

Operational Standards

• Maintain high standards of cleanliness, presentation, and organisation
• Ensure company procedures and brand standards are consistently followed
• Support end-of-day processes and store readiness

Food Safety & Compliance

• Ensure all food safety, hygiene, and health & safety procedures are followed
• Monitor allergen procedures and operational compliance
• Conduct equipment and operational checks when required

Stock & Business Operations

• Support stock ordering and inventory management
• Communicate stock shortages and operational updates clearly
• Assist with achieving sales targets and operational goals

What We’re Looking For

• Previous experience in a hospitality leadership or Supervisor role
• Strong communication and organisational skills
• Ability to lead a team in a fast-paced environment
• Passion for customer service, food, and coffee
• Positive attitude with a proactive approach to problem-solving
• Reliable, professional, and team-focused mindset

What Success Looks Like

A successful Supervisor at The Steamhouse runs organised shifts, creates a positive and motivated team culture, delivers excellent customer service, and maintains exceptional food, hygiene, and operational standards.

If you’re an ambitious Supervisor looking to grow your career with an exciting and people-focused hospitality brand, apply now and become part of The Steamhouse journey.